1.
ORDERING
You can order our products by phone, mail, e-mail, fax
or with our order form at the website. There is a button (“RESET”) to clear all
your data, given to the order form. There is no minimum quantity for ordering.
2.
SECURITY
We also take seriously the issue of security. Your
data will never be given to other persons, companies or organizations. Data of
your bank account and/or credit card info will never be sent by unsecured data
connections.
3.
CONFIRMATION
After ordering products at our website, you will get a
confirmation by e-mail within two days.
4.
DELIVERY
Delivery will be done by Priority/Airmail with
registrated mail (Incoterm: EXW). For a special delivery service please contact
us. After we have sent the confirmation you will get the delivery within two
weeks. If you did not get the delivery in time, please let us know. In special
cases you will be informed that the delivery will take a longer time.
5.
PRICES
All our prices are given in EURO, without any tax,
mailing and handling charges. The net-prices are listed at our website or you
can call us for a printed price list. We will send it to you by mail, e-mail or
fax. Prices are subject to change.
The
prices are fixed up to the appearance of the next pricelist.
6.
PAYMENT
The payment should be done normally 30 days after you
have got the delivery including the invoice. After that time you will get a
reminder.
The payment can be done by bank transfer to our account which is given to you
with our invoice. There is also the possibility to pay by creditcard (VISA,
MASTER, AMEX, DINERS). If you want to pay by creditcard you have to send us:
card-type, card-number, holder and expiration date by fax.
All
goods remain up to the complete payment our property. In special cases only, we
can ask for ‘payment before delivery’.
7.
MAILING & HANDLING CHARGES
The mailing and handling charges depend on the weight,
the distance of delivery and your way of payment. With your confirmation you
will get a proforma invoice where you will see this charges.
8.
CUSTOMERS
We sell our products to companies, organizations and to government offices
only.
9.
WARRANTY
If there is problem with our products (e.g. white or
wrong pages in our books, problems with data transfer from our CD-ROM to your
computer, …) please let us know and
will try to fix your problem.
If there is any damage caused by the transport, please contact the agency who
delivered our products in your country and let us know it, too. We will send a
second delivery on cost of the transport organization to you.
By his order the buyer recognizes these
business conditions. Deviations from these conditions are only effected, if
they were agreed upon in writing and confirmed by us.
Place of delivery and area of jurisdiction is Wr. Neustadt, Austria. Our
contract applies to Austrian law.
Austria, 07/01/2005